To initate an exchange or return request, you can contact us at

Exchange policy

Size can be exchanged if the required size is in-stock for the same product & variant. 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Note: Pre-Ordered items cannot exchanged. 
Urban Chic holds the right to approve or deny exchange requests.

Refund Policy

If delivered product is defected, a return can be requested. 

Refund Process

After investigation & approval, delivered product will be collected from customer’s address within 3-5 working days. Customer will be refunded in his/her bank account within the next 24 hours.

Please remember it can take some time for your bank or credit card company to process and post the refund too. 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns merely due to few loose threads, slight variation in colour, size issue, or change of mind.

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