To start an exchange or return request, you can contact us at

Exchange policy

Size can be exchanged if the required size is in-stock for the same product & variant. 

Note: Exchange processing charges of PKR 400/- will apply. Urban Chic holds the right to approve or deny exchange requests.

    Exchange Process

    Upon approval, previously delivered item will be collected and the new one will be delivered at the customer’s address by the same rider simultaneously, within 3-5 working days.

    Note: To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    Refund Policy

    If the delivered product is defected or not as shown, a return can be requested. 

    Refund Process

    After investigation & approval, delivered product will be collected from customer’s address within 3-5 working days. Customer will be refunded in his/her bank account within the next 24 hours.

    Please remember it can take some time for your bank or credit card company to process and post the refund too. 

    Exceptions / non-returnable items

    Unfortunately, we cannot accept returns merely due to few loose threads, slight variation in colour, size issue, or change of mind.

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